Vivara Terms of Service

Last updated: 5th August 2024

1. Introduction

Welcome to the Vivara Guide, provided by Vivara Ltd. By accessing or using the Vivara Guide, you agree to comply with and be bound by these Terms of Service.

2. Data Collection and Use

To deliver the Vivara Guide system, we collect and process your personal information, including data provided by third-party services like Garmin®, Apple Health®, Withings®, Oura®, WHOOP®, and other health and fitness platforms. This includes but is not limited to:

• Activity and health data from wearable devices.
• Personal information you provide directly to us.
• Data shared with us by third-party providers such as Garmin®, Apple Health®, Withings®, Oura®, WHOOP®, and other health and fitness platforms.

3. User Obligations

By using the Vivara Guide, you agree to:

• Provide accurate and complete information.
• Keep your account credentials confidential.
• Notify us of any unauthorised access or use of your account.

4. Use of Third-Party Data

The data provided through the Vivara Guide from third-party services, including Garmin®, Apple Health®, Withings®, Oura®, WHOOP®, and others, is used to:

• Deliver personalised health guidance.
• Track and analyse your health and activity metrics.
• Enhance user engagement and motivation.
• Integrate with other health metrics for comprehensive insights.

5. Privacy and Security

We are committed to protecting your privacy and personal information. Please refer to our Privacy Policy for detailed information on how we collect, store, and protect your data.

6. Limitation of Liability

Vivara Ltd is not liable for any indirect, incidental, or consequential damages arising from your use of the Vivara Guide or any data provided by third-party services like Garmin®, Apple Health®, Withings®, Oura®, WHOOP®, and others.

7. Healthcare Disclaimer

Vivara Ltd is not a laboratory or medical provider. Vivara Ltd does not offer medical advice, laboratory services, a diagnosis, medical treatment, or any form of medical opinion, through our services or otherwise. Vivara Ltd’s services are not a substitute for medical care, medical advice, and/or a detailed discussion with your primary care physician or other licensed provider. If you have any questions regarding any laboratory results or other information that you choose to share and access through Vivara Ltd, we recommend that you discuss those questions with a primary care physician or other licensed provider.

All material, information, data, and content that Vivara Ltd provides is strictly for general information purposes.

8. AI Disclaimer

The Vivara Guide utilises Artificial Intelligence (AI) to provide personalised health guidance and insights. While we strive for accuracy, AI may make mistakes, and it is important to verify all guidance given and source data for accuracy. The Vivara Guide’s AI should not be relied upon as a sole source for health and wellness choices, and users should consult with a healthcare professional for medical advice and treatment.

9. Changes to the Terms of Service

We may update these Terms of Service from time to time. We will notify you of any changes by posting the new Terms of Service on this page.

8. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at contact@vivara.health.